Privacy Policy for Loughborough Junction Action Group (LJAG)

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and postal address.

• Demographic Information: Information about age, gender, or preferences collected via surveys (optional).

• Volunteer or Trustee Information: Emergency contact details, DBS check information, and other necessary details.

• Financial Information: Donation/payment details for processing contributions or memberships.

• Website Usage Data: IP address, browser type, and activity logs through cookies or analytics tools.

We process your data under the following legal bases:

• Consent: When you provide explicit consent, e.g., signing up for newsletters or opting into communications.

• Contractual Obligations: To manage your membership, event participation, or donations.

• Legitimate Interests: For activities like monitoring website usage or improving our services.

• Legal Compliance: To fulfil our legal obligations, e.g., safeguarding or financial auditing.

We use your data to:

• Deliver the information and services you request.

• Process donations, event registrations, or memberships.

• Communicate updates, newsletters, and opportunities (with your consent).

• Ensure volunteer and trustee compliance with safeguarding and legal standards.

• Monitor and improve our services and website functionality.

We will never sell your data. We may share it with trusted service providers or partners for specific purposes, such as:

• Email and Marketing Services: Platforms like Mailchimp for newsletters.

• Payment Processors: Services like Stripe or PayPal to process donations securely.

• Third-Party Event Tools: For managing event bookings or registrations.

• Legal Requirements: To comply with law enforcement or safeguarding obligations.

We use cookies and similar technologies to enhance user experience and analyse website traffic. Cookies enable us to:

• Track page visits and user preferences.

• Deliver targeted communications based on your interactions.

You can disable cookies through your browser settings; however, this may impact website functionality.

We implement robust security measures to safeguard your personal data, including:

• Data encryption for all sensitive transfers (e.g., SSL for website).

• Limited access to data by authorised personnel only.

• Secure storage systems for physical and electronic records.

We retain personal data only as long as necessary:

• Membership Information: Retained while your membership is active and for six years thereafter for auditing purposes.

• Donation Records: Kept for six years to meet financial regulations.

• Volunteer Information: Retained for up to six years after your role ends.

We review and securely delete outdated data in accordance with our retention policy.

Under GDPR, you have the following rights:

• Access Your Data: Request a copy of the personal data we hold about you.

• Correct Your Data: Ask us to correct inaccuracies or update your details.

• Erase Your Data: Request deletion of your data unless legal obligations apply.

• Restrict Processing: Limit how your data is used in certain circumstances.

• Withdraw Consent: Opt out of communications or withdraw previously granted consent.

To exercise your rights, contact us at [email protected].

Our website may link to external sites (e.g., Grove Adventure Playground). LJAG is not responsible for the privacy practices or content of these external websites.

If you wish to make a Subject Access Request, email [email protected]. We will respond within one month, as required by GDPR.

We may update this policy periodically. The latest version will always be available on our website.

If you have questions or concerns about this policy or your data, please contact us:

• Email: [email protected]

• Phone: 07799 621582

Alternatively, you can file a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk

• Phone: 0303 123 1113