Privacy Policy for Loughborough Junction Action Group (LJAG)

We may collect personal information when people participate in programmes, volunteer with us, support our work or contact us.

This may include name, contact details, participation records and limited health information where required for safe participation.

We process your data under the following legal bases:

• Consent: When you provide explicit consent, e.g., signing up for newsletters or opting into communications.

• Contractual Obligations: To manage your membership, event participation, or donations.

• Legitimate Interests: For activities like monitoring website usage or improving our services.

• Legal Compliance: To fulfil our legal obligations, e.g., safeguarding or financial auditing.

Information is used to deliver programmes and activities, communicate with participants and supporters, ensure safety and wellbeing, manage volunteers and staff and meet legal obligations.

We do not sell personal data.

Information may be shared with programme partners, funders or public authorities where legally required, including safeguarding authorities where concerns arise.

Photographs or video may occasionally be taken during activities to celebrate achievements, report to funders and promote programmes. Appropriate consent will be obtained where images of children or young people are used.

Our website may use cookies to improve user experience and understand how visitors use the site.

Some websites use analytics tools such as Google Analytics to collect anonymous information about website usage.

Users can control or disable cookies through their browser settings.

Some features on our website may use services provided by third parties, which may set their own cookies in accordance with their privacy policies.

We implement robust security measures to safeguard your personal data, including:

• Data encryption for all sensitive transfers (e.g., SSL for website).

• Limited access to data by authorised personnel only.

• Secure storage systems for physical and electronic records.

We retain personal data only as long as necessary:

• Membership Information: Retained while your membership is active and for six years thereafter for auditing purposes.

• Donation Records: Kept for six years to meet financial regulations.

• Volunteer Information: Retained for up to six years after your role ends.

We review and securely delete outdated data in accordance with our retention policy.

Under GDPR, you have the following rights:

• Access Your Data: Request a copy of the personal data we hold about you.

• Correct Your Data: Ask us to correct inaccuracies or update your details.

• Erase Your Data: Request deletion of your data unless legal obligations apply.

• Restrict Processing: Limit how your data is used in certain circumstances.

• Withdraw Consent: Opt out of communications or withdraw previously granted consent.

To exercise your rights, contact us at hello@loughboroughjunction.org.

Our website may link to external sites (e.g., Grove Adventure Playground). LJAG is not responsible for the privacy practices or content of these external websites.

If you wish to make a Subject Access Request, email hello@loughboroughjunction.org. We will respond within one month, as required by GDPR.

We may update this policy periodically. The latest version will always be available on our website.

If you have questions or concerns about this policy or your data, please contact us:

• Email: hello@loughboroughjunction.org

• Phone: 07799 621582

Alternatively, you can file a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk

• Phone: 07347 021899